Shipments and returns

Shipping Fee

To ensure ease of selling and the best possible customer experience, we mandate delivery to all customers via our logistics partners and deduct the shipping cost from the selling price before making a payment to you. 

Shipping fee is calculated on actual weight or volumetric weight, whichever is higher. This is to account for items which are lightweight but occupy a lot of shipping space.

Volumetric weight is calculated as below. 

"Volumetric Weight (kg) = L*B*H (Length x Breadth x Height)/5000 where LBH are in cm"

Every new seller will be tiered as a Bronze seller. Basis set performance metrics, the seller can move to Silver or Gold tier during the quarterly refresh.

The below shipping rate for forward shipments is applicable for Bronze Sellers only. There is 20% and 10% discount on the forward shipping fee for Gold and Silver Sellers respectively.

Below are the are the services and rates fit for your organization.

 Service Types

Base Weight 1kg

Extra Weight / kg

Remarks

Local Delivery Express

60

0

Pickup & delivery in 3hrs (5 kg Max) distance up to 3kms. Extra distance costs 20/km

Local Delivery Normal

100/150

50

Inside/Outside Ring road

Domestic Delivery Tier 2

250

100

Non COD

Domestic Delivery Tier 3

250

150

Non COD

Domestic Delivery Tier 4

350

200

Non COD

 Tier 2 Cities

Pokhara, Narayanghat, Butwal, Biratnagar, Bhairahawa, Hetauda, Dharan, Birgunj, Itahari

 Tier 3 Cities

 Nepalganj, Surkhet, Kapilvastu, Birtamod, Palpa, Bardaghat, Sunawal, Gaindakot, Kawasoti, Morang, Damak, Tulsipur, Ghorahi, Lamki, Tikapur, Dhangadhi, Attariya, Bauniya, Morang Bhadrapur, Itahari, Inarawa, Janakpur, Dhalkebar, Bardibas, Lahan, Kohalpur, Baglung, Beni, Kusma, Damauli, Dumre, BesiSahar, Syangja, Kaski, Tanahun, Rajbiraj, Biratchowk

 Tier 4 Cities

Inaruwa, Khandbari, Terhathum, Dhankuta, Bhojpur, Ilam, Phidim, Taplejung, Okhaldhunga, Solu, Diktel, Kalaiya, Jitpur, Pokhariya, Chapur, Gaur, Nijgadh, Gaighat, Lalbandi, Jaleshwor, Bardibas, Lahan, Mirchaiya, Sindhuli, Banepa, Murgiya, Taulihawa, Parasi, Kawasoti, Tandi, Nawalpur, Gulmi, Rampur, Rukum, Rolpa, Salyan, Pyuthan, Gulariya, Rajapur, Jajarkot, Kalikot, Jumla, Humla, Dailekh, Dadeldhura, Bajhang, Baitadi, Darchula, Sukhad, Punarbas, Chautara, Khandichaur, Panauti, Manthali, Charikot, Battar, Dhading, Baglung, Kushma, Damauli, Besisahar, Gorkha, Lekhnath, Beni, Khairenitar, Waling, Bardaghat, Kapilvastu, Manigram, Arghakhachi, Doti, Bajura, Achham, Mahendranagar,

Export: NPR 10 dollar per kg (shipping and Custom and LC by the seller)